Nobody loves big business, but I just have to share the following story. I arrived at my mother's house on Monday to hear about a problem she was having with Comcast. I won't go into the details, but suffice it to say that it was annoying, but not fatal. I remembered that Frank Eliason of Comcast is on Twitter, and have heard that he will intervene to solve customer issues.
So I sent him a Tweet, figuring that some time on Tuesday he would get back to me. Frank immediately got back to me, and gave me an email address to use. I used it to send my complaint in, and within 24 HOURS, on a HOLIDAY WEEKEND, Frank and Comcast had my mother's problem fixed.
Needless to say, my flabber was well and truly gasted. Huzzah to Comcast, and huzzah to Frank (@comcastcares) for representing his company so well. And if you're having an issue with Comcast, why don't you get on Twitter and get in touch with Frank? He certainly helped me.
Oh I love this story! There are times... rare... when Big Biz does get it together. What I like most is that Frank is the human in his company.
ReplyDeleteMost people I work with use Frank when they have a problem even though we get the special 'Stonecutters' treatment when calling customer service.
ReplyDeleteOOH....Stonecutters! Is that the one with the special "311" phone number?
ReplyDeleteThis comment has been removed by the author.
ReplyDeleteHello!
ReplyDeleteGlad we were able to create such a good experience for you. I work for Frank. We're also here in the blogosphere. Please let us know whenever we can be of assistance. We're happy to help. :)
Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa
I'm glad to hear that, Melissa. We here in the blogosphere are more than willing to jump down your throat when things are not going our way-you deserve a pat on the back when you do things right.
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