Our friend Velvet, who has as many NBA Championships as LeBron James, has given us "slumber" for our word this week. This is called "Your Call Cannot Be Completed As Dialed"
"You should show enthusiasm," they said during her training, "making callers feel like you are delighted to help them." I'm a woman, Cindy thought. Faking enthusiasm shouldn't be a problem.
"EZ Slumber, where our low prices help you save while you sleep, this is Cindy, how can I help you?"
"Go get Donald. This is his wife," a woman's voice said sternly. Cindy didn't know red faced Donald was married. Cindy thought about the way he liked to stand behind her, looking down her shirt as she worked.
"Please hold," she said pleasantly, disconnecting the call.